Statement of Service

Overview of Student Information Centre Services

Advance Notice

Advance notice will be given of any changes to SIC opening times or service delivery.

Appeals, Compliments and Complaints

The SIC keeps a range of forms for you to access

Application Forms/Personal Statements

Staff are able to help students with completion of application forms.

Care Leavers

Canterbury College has designated members of staff who support young people leaving care who enter FE and progress to HE or employment.


The College’s Diversity Adviser can offer information and advice for disabled students on any aspect of support for your learning.

Individual Guidance

One to one advice and guidance sessions with a qualified adviser can be arranged Information, Advice and Guidance Team Offer information, advice and guidance on courses at Canterbury College and other education and training providers. Progression, UCAS and HE information, advice and guidance are also available.

Limitations of Service

The services offered by the Student Information Centre may have limitations; for example, Learner Support funding may be limited by eligibility criteria and panel decisions controlling the availability of funds. However, referral is available to many specialists including Counsellors, HE experts, and Careers Advisers. Services may be limited by time and staffing constraints. Advisers are not able to make decisions for clients and can only advise on the basis of information supplied by clients.

Personal Adviser (Welfare)

A Personal Adviser is available to work with young people who require support for personal issues. The Personal Advisor is based predominantly in the Student Information Centre and will also provide a service to Swale Campus. 01227 812060 Resources

The SIC stocks a wide range of resources: Welfare, Careers, HE, Every Learner Matters, Sexual Health and Wellbeing, Progression Self Help Guides, support networks and an international qualifications equivalent resource


SIC staff who are designated persons for Safeguarding include Kay O’Connell, Richard Dwyer and Richard Dean.


The services of a Signer can be arranged with advance notice Student FundingTeam Help for students who are on low income with Travel, Childcare, Levies, Trips and Equipment costs.

Talks, Tours and Workshops

Staff in the SIC are able to offer a range of talks / workshops including: UCAS, Anti Bullying and Behaviour, Money Management, Gap Year, Interviewing Skills, CV writing. Tours of the College are available to prospective students.


Advice and training for tutors and students on the application process, including Personal Statements.

Staff Competence

All Guidance Interviews are conducted by staff with relevant Level 3, or above, qualifications. Every service offered in the Student Information Centre is free of charge, impartial, confidential and open to everyone

Copies of this document are available in Alternative Formats / Languages. We can also read and explain this document for you.