Your ICT department should be able to brief you on how to connect to eduroam and which services your home institution offers. However, should you experience technical difficulties, you may contact our IT Service Desk using the contact details below.
Canterbury College members
As long as you have a valid Canterbury College network log on, you should be able to access the eduroam network from any participating institution. If you do not have a network account, please fill in a new account form available from our intranet and return it to the IT Service Desk. Please see below for the IT Service Desk contact details.
If you wish to gain Internet access during your visit to Canterbury College, you may obtain temporary guest account details from our IT Service Desk (see below for contact details).
Your username should be in the form of email@example.com
, eg, firstname.lastname@example.org
or, for Canterbury College students, email@example.com
. Canterbury College student and staff eduroam usernames are not
the same as their email addresses even though they look similar. Canterbury College student and staff passwords are the same as their normal network passwords.
You do not
need to specify a domain name if prompted by their laptop/device.
For more details, please see Guidance for connecting to eduroam
We support the following combination of devices and operating systems connecting to our eduroam service:
- Wireless laptops running Windows XP, Windows 7 and Windows 8
- Wireless laptops running OS X version 10.4 to 10.6
You may connect using other devices/operating systems but you will not receive support for these
. The following devices have been tried with varying degrees of success:
- Android (firmware v1.6 and above) -- no known problems
- iPhone 4 -- no known problems
- Ubuntu 10.04 -- no known problems
- Blackberry -- lots of problems
Problems connecting to eduroam
If you have problems using our eduroam service, please double-check your settings and credentials before
contacting the IT Service Desk. Also note the list above of supported devices and operating systems. If you do need to contact the IT Service Desk with an eduroam problem, please try and give as much of the following information as possible:
Note that we can only support Canterbury College owned equipment.
- Device type and operating system
- Full username (please do not give us your password)
- Your IP address (open a command or terminal window and run 'ipconfig /all' if using Windows or 'ifconfig' for Linux and Mac)
- The location where you tried to connect and the strength of the eduroam signal
You are connected to eduroam but unable to browse
If you can connect to eduroam but cannot browse the Internet, check the following:
- Ensure that you do not have a proxy server set in your browser settings
- Check that your device is set up to obtain a DHCP address and does not have a static IP address
- You may be connected to another institution's eduroam network if you are working near UCA or Christ Church and they may be using an Internet proxy. If you suspect this to be the case, try moving to another location and reconnecting
Browser type and version restrictions
There are no known restrictions on the browser you can use with our eduroam service.
Contacting the IT Service Desk
The Service Desk is open from 8:45 to 12:30, Monday to Friday.
In the first instance, please visit the main reception.
Guidance for connecting to eduroam
Acceptable usage policy